Usability Testing 101

Screen Shot 2013-03-27 at 4.27.00 PM

Interesting article from one of my favorite design/product development blogs: FastCo.Design. It’s about the simplest way to introduce usability testing to a company, which is asking customers “On a scale of 1 to 10, how confident do you feel using this system?” As general as it is, it gives them something to quantify and starts them down the path of getting user feedback. 

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